Purpose

This one-day webinar, Cross-Generational Communication: Bridging the Gap, focuses on enhancing team cohesion and navigating generational differences in the workplace. Participants will explore the impact of shifts in funding and HUD regulations on organizational communication. The course introduces the DiSC framework to help individuals understand and adapt their communication styles across different generations. Through interactive assessments, videos, and a practical case study, attendees will develop strategies to improve workplace interactions and collaboration. The program wraps up with actionable plans to ensure ongoing improvements in communication and teamwork.

Learning Outcomes

By the end of this one-day workshop, participants will be able to:

1. Identify the key traits of multiple generations in the workforce.
2. Explain the four DiSC styles—Dominance (D), Influence (i), Steadiness (S), and Conscientiousness (C)—and how they affect workplace communication.
3. Recognize how generational differences intersect with DiSC styles to influence team interaction.
4. Apply strategies for effective communication, conflict resolution, and collaboration.
5. Analyze a real-world scenario and present communication recommendations leveraging generational insights and DiSC awareness.

AGENDA: View the agenda
METHOD: A group-live seminar featuring PowerPoint, case studies, group discussion, course book, and Q&A
LENGTH: One day
AUDIENCE:
PROGRAM LEVEL:
PREREQUISITES:
ADVANCE PREPARATION: Survey of employees; DiSC profile; Facilitation SkillBuilding Video, guide, and checklist
FIELD OF STUDY:
EXAM: No exam
REGISTER: Select the seminar you'd like to attend from the list of locations and dates below to order online. Or fill out the PDF registration form and email to sales@nanmckay.com.

By registering for and attending this training, you agree that you will not copy, share, post, or otherwise disseminate training or exam materials, including but not limited to posting on the internet, internal network, shared drive, or other publicly accessible means of access. Unauthorized distribution of NMA materials may result in the loss of your certification and/or legal action. Hotel Recommendations: Please note that these are only recommendations. We also recommend asking for the government rate when booking rooms at any hotel. Cancellations: If you are unable to attend this seminar, you may send a substitute or receive a credit toward a future seminar, to be attended within a one-year period. If you are unable to attend, you must notify NMA in writing at least 60 calendar days prior to the start date of the seminar. If you do not notify NMA in writing, you are responsible for the entire registration fee. If you cancel less than 60 days prior to the start date of this seminar, a cancellation fee of $150 will be assessed. Substitutions must be in writing on company letterhead with the seminar name, location and attendee name, and received by NMA prior to the seminar start date. NMA reserves the right to cancel a seminar at any time. If a seminar is canceled by NMA, registration fees will be refunded or credited in full. NMA is not responsible for airfare, lodging or other related expenses. Please plan ahead by purchasing refundable airfare. Retaking Exams: Exam retake options vary; call for details. You are permitted to fail an exam three times before you are required to retake the seminar. NMA reserves the right to change any policies or pricing at any time and in its sole discretion. For more information regarding refund, complaint and program cancellation policies, please contact our offices at 800.783.3100.