Collection: Effective Interviewing for Program Integrity


Successful error reduction strategies and fraud prevention begin with interviewing. This training provides the know-how to produce skilled, well-trained interviewing staff, utilize effective tools for communication and data collection, and create a standardized staff interviewing methodology. Throughout the training, you will examine hands-on case studies that illustrate topics such as conducting eligibility interviews, resolving discrepancies, asking the right questions to prevent fraud, collecting data, and using verification forms. The training allows attendees to identify key policy issues to reduce errors and prevent fraud.

Learning Outcomes

Upon completion of the Effective Interviewing for Program Integrity training, you should be able to leverage a strong understanding of HUD regulations and guidance in order to:

  • Identify the skills needed for interviewing effectively
  • Learn a planned approach to interviewing
  • Improve your listening skills
  • Improve your questioning techniques:
    • What makes one question better than another?
    • What questions should you avoid?
    • How do you bridge questions to gather maximum information?
  • Deal more effectively with "zero-income" families
    • Recognize the difference between a participant's "failure to report" and "fraud"
    • Utilize interview tools and forms for program integrity
    • Identify policy issues to improve program integrity

Seminar #101-058

AGENDA: View the agenda
METHOD: A group-live seminar featuring PowerPoint, case studies, group discussion, course book, handouts, and Q&A
LENGTH: Two days
AUDIENCE: Occupancy staff, supervisors and directors of housing choice voucher and public housing programs, quality control staff, and anyone conducting tenant interviews
EXAM: No exam
REGISTER: Fill out the PDF registration form and email to Or select the seminar you'd like to attend from the list of locations and dates below to order online.

By registering for and attending this training, you agree that you will not copy, share, post, or otherwise disseminate training or exam materials, including but not limited to posting on the internet, internal network, shared drive, or other publicly accessible means of access. Unauthorized distribution of NMA materials may result in the loss of your certification and/or legal action. Hotel Recommendations: Please note that these are only recommendations. We also recommend asking for the government rate when booking rooms at any hotel. Cancellations: If you are unable to attend this seminar, you may send a substitute or receive a credit toward a future seminar, to be attended within a one-year period. If you are unable to attend, you must notify NMA in writing at least 60 calendar days prior to the start date of the seminar. If you do not notify NMA in writing, you are responsible for the entire registration fee. If you cancel less than 60 days prior to the start date of this seminar, a cancellation fee of $150 will be assessed. Substitutions must be in writing on company letterhead with the seminar name, location and attendee name, and received by NMA prior to the seminar start date. NMA reserves the right to cancel a seminar at any time. If a seminar is canceled by NMA, registration fees will be refunded or credited in full. NMA is not responsible for airfare, lodging or other related expenses. Please plan ahead by purchasing refundable airfare. Retaking Exams: Exam retake options vary; call for details. You are permitted to fail an exam three times before you are required to retake the seminar. NMA reserves the right to change any policies or pricing at any time and in its sole discretion. For more information regarding refund, complaint and program cancellation policies, please contact our offices at 800.783.3100.