Collection: HCV Executive Management


NMA's HCV Executive Management course is the only one available that incorporates the nation’s premier customer-focused federal change agent, the Baldrige Program. Baldrige developed the framework for performance excellence and manages the Malcolm Baldrige National Quality Award Program. We incorporated the Baldrige approach with the principles of practical housing choice voucher (HCV) program implementation to create a class that's ideal for commissioners, executive directors, HCV managers, and HCV supervisory staff.

Executive management training is an important investment in your leaders. In an era of budget cuts, the people who execute organizational strategies at housing authorities are uniquely positioned to help their agency be successful. Unfortunately, training for this group of individuals is often overlooked because business executives are busy trying to balance numerous priorities.

However, organizations simply cannot afford to put the training of their executives on the back burner. Well-trained executives enhance productivity, produce solid alignment between HCV functions, retain talented employees, and increase morale in the organization. The benefits of executive management training are measurable, and touch every aspect of the organization, including the bottom line.

This completely redesigned course examines the knowledge, skills, and abilities that leaders need to spark motivation, accomplish objectives, and demonstrate effective leadership. Participants gain a sense of confidence and a practical working knowledge that creates the alignment needed to achieve extraordinary results. This course will enable executive staff to become more productive by enforcing the skills needed to delegate tasks, make assertive decisions, and communicate clear expectations. Attendees will return to their agencies with spreadsheet tools that can be adapted immediately.

Because NMA's expertise in the subsidized housing industry spans almost fifty years, our executive management sessions are tailored to the unique culture, vision, mission and goals of housing authorities. Bring commissioners, the executive director, the HCV manager,and HCV supervisors to learn together so that new principles can be incorporated into the entire agency’s operation of the HCV program. Don’t miss this opportunity for positive change!

Learning Outcomes

Upon completion of HCV Executive Management, you should have the skills needed to accomplish agency objectives, spark staff motivation, and demonstrate effective leadership.

Day One

  • Recognize the general structure of a PHA and the legal and regulatory framework in which it exists
  • Explain mission, vision, and culture, and the organizational chart, and how they relate to your everyday work and decisions
  • Design a strategy map for your HCV program

Day Two

  • Write and implement goals for the HCV department
  • Discuss the implementation of a leadership system with your director or the board
  • Select the most effective staffing model and caseload for your agency

Day Three

  • Implement the set-up and tracking of funding and fees
  • Design, manage and improve work systems and work processes to deliver customer value and achieve organizational success
  • Write policy and procedures

Day Four

  • Create and implement a quality control program
  • Tie performance measurement to performance standards
  • Develop a problem response strategy and an implementation plan

Day Five

  • Implement the benefits of a flexible leadership style
  • Match your leadership style to the developmental level of the employee
  • Improve employee performance by utilizing the right amount of direction and support provided to employees

Seminar #101-025

AGENDA: View the agenda
METHOD: A group-live seminar featuring PowerPoint, case studies, group discussion, course book, and Q&A
LENGTH: Five days
AUDIENCE: Executive directors, Section 8/HCV directors, Section 8/HCV supervisors, and analysts
PREREQUISITES: Basic knowledge of housing programs and management principles
ADVANCED PREPARATION: Completion of DiSC profile
EXAM: Registration includes the option for an online certification exam.
CREDITS: CPE units = 45, CEU units w/ exam = 3.75

Nan McKay & Associates is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Website: In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.
CPE Sponsor ID# 101539

REGISTER: Fill out the PDF registration form and email to Or select the seminar you'd like to attend from the list of locations and dates below to order online.

By registering for and attending this training, you agree that you will not copy, share, post, or otherwise disseminate training or exam materials, including but not limited to posting on the internet, internal network, shared drive, or other publicly accessible means of access. Unauthorized distribution of NMA materials may result in the loss of your certification and/or legal action. Hotel Recommendations: Please note that these are only recommendations. We also recommend asking for the government rate when booking rooms at any hotel. Cancellations: If you are unable to attend this seminar, you may send a substitute or receive a credit toward a future seminar, to be attended within a one-year period. If you are unable to attend, you must notify NMA in writing at least 60 calendar days prior to the start date of the seminar. If you do not notify NMA in writing, you are responsible for the entire registration fee. If you cancel less than 60 days prior to the start date of this seminar, a cancellation fee of $150 will be assessed. Substitutions must be in writing on company letterhead with the seminar name, location and attendee name, and received by NMA prior to the seminar start date. NMA reserves the right to cancel a seminar at any time. If a seminar is canceled by NMA, registration fees will be refunded or credited in full. NMA is not responsible for airfare, lodging or other related expenses. Please plan ahead by purchasing refundable airfare. Retaking Exams: Exam retake options vary; call for details. You are permitted to fail an exam three times before you are required to retake the seminar. NMA reserves the right to change any policies or pricing at any time and in its sole discretion. For more information regarding refund, complaint and program cancellation policies, please contact our offices at 800.783.3100.