Training

Seminars

Hearing Officer Specialist

Purpose

This two-day training is essential for hearing officers, members of hearing panels, managers who represent the PHA in hearings, and policy analysts. Hearing Officer Specialist is packed with information, covering all aspects of public housing and housing choice voucher hearings. After getting grounded in the regulations, participants examine PHA policies and grievance procedures that determine how regulations are implemented. The seminar will walk participants through coordinating and conducting orderly and fact-based hearings. Commonly heard issues, working with advocacy groups, the 504 coordinator, and reasonable accommodation issues will be addressed. This workshop also includes extensive hands-on practice. In small groups and individually, participants will read cases and make decisions, citing appropriate regulations and PHA policies.

“I noticed in the lead up to my next hearing how much more comfortable I am with the rules and what I can and cannot do after the hearing officer training. You’d think being a lawyer would be enough, but it really isn’t for something specific like a public housing administrative hearing, so I just wanted to say, thank you, the training was great, and I really appreciate how you resolved a lot of my questions on specific issues (minor things are so often what a case turns on, and I simply couldn’t get any answers before your training) and points to make me a better (and more comfortable) hearing officer!”
—Norfolk Housing Authority

Learning Outcomes

Upon completion of Hearing Officer Specialist, you should have developed and mastered the skills needed to conduct hearings and write decisions with hands-on case studies and best-practice strategies.

Day One

  • Apply critical thinking skills to the facts of the case in order to integrate HUD regulations and guidance into the PHA's policies and procedures to make reasoned decisions
  • Recognize the elements of cohesive and comprehensive hearing and grievance procedures
  • Identify how and when to work with the PHA's 504 coordinator, Legal Aid, and advocacy groups
  • Conduct orderly appeals and hearings

Day Two

  • Practice making and writing hearing decisions, with appropriate citations, first in a group and then individually
  • Recognize housing choice voucher regulations for informal reviews for applicants and informal hearings for participants
  • Identify public housing regulations for informal hearing for applicants and grievance hearing for tenants

Seminar #101-065

AGENDA:
View the agenda for in-person classes
View the agenda for live web trainings
METHOD: A group-live seminar featuring PowerPoint, case studies, group discussion, course book, and Q&A
LENGTH: Two days
AUDIENCE: Hearing officers, members of hearing panels, managers who represent the PHA in hearings and policy analysts
PROGRAM LEVEL: Basic
PREREQUISITES: None
ADVANCED PREPARATION: None
FIELD OF STUDY: Specialized Knowledge
EXAM: The certification exam is available for $175. Select the exam during checkout or click here to view a list of certification exams available.
CREDITS: CPE units = 13, CEU units w/ exam = 1.1

Nan McKay & Associates is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Website: www.nasbaregistry.org. In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.
CPE Sponsor ID# 101539

REGISTER: Fill out the PDF registration form and email to sales@nanmckay.com. Or select the seminar you'd like to attend from the list of locations and dates below to order online.

By registering for and attending this training, you agree that you will not copy, share, post, or otherwise disseminate training or exam materials, including but not limited to posting on the internet, internal network, shared drive, or other publicly accessible means of access. Unauthorized distribution of NMA materials may result in the loss of your certification and/or legal action. Hotel Recommendations: Please note that these are only recommendations. We also recommend asking for the government rate when booking rooms at any hotel. Cancellations: If you are unable to attend this seminar, you may send a substitute or receive a credit toward a future seminar, to be attended within a one-year period. If you are unable to attend, you must notify NMA in writing at least 60 calendar days prior to the start date of the seminar. If you do not notify NMA in writing, you are responsible for the entire registration fee. If you cancel less than 60 days prior to the start date of this seminar, a cancellation fee of $150 will be assessed. Substitutions must be in writing on company letterhead with the seminar name, location and attendee name, and received by NMA prior to the seminar start date. NMA reserves the right to cancel a seminar at any time. If a seminar is canceled by NMA, registration fees will be refunded or credited in full. NMA is not responsible for airfare, lodging or other related expenses. Please plan ahead by purchasing refundable airfare. Retaking Exams: Exam retake options vary; call for details. You are permitted to fail an exam three times before you are required to retake the seminar. NMA reserves the right to change any policies or pricing at any time and in its sole discretion. For more information regarding refund, complaint and program cancellation policies, please contact our offices at 800.783.3100.