Collection: Resident Opportunity and Self-Sufficiency (ROSS)


Provide Resident Opportunity and Self-Sufficiency (ROSS) staff and managers with the tools to understand just what it takes to assist a family in moving to economic stability or help elderly persons and persons with disabilities to maintain their housing assistance as long as needed. This two-day training comprehensively covers the ROSS basics, including a variety of topics such as essential steps in creating ROSS policies, coordinating with housing management, and making ROSS cost-effective for the PHA. The course material also delves into key self-sufficiency strategies, community collaboration, resources and referrals, creative FSS programs, program assessment, and case studies.

Learning Outcomes

Upon completion of Resident Opportunity and Self-Sufficiency (ROSS), you should be able to explain and apply HUD regulations and guidance in order to successfully design and manage a ROSS program.

Day One

  • Know key steps in starting a ROSS program
  • Identify essential behaviors necessary to establish trust within the PHA, with residents in housing, and with service partners in their community
  • Develop a basic action plan for starting a new or current ROSS program
  • Evaluate housing authority, ROSS program, and community needs
  • Map their current and future network within the PHA, the resident groups, and their community
  • Form future ROSS support groups for feedback, best practices, and technical assistance

Day Two

  • Understand critical stages of collaboration and team building that lead to effective partnerships
  • Describe community service provider networks
  • Identify and coordinate resources and referrals
  • Understand basic details needed to track and report to the PHA and HUD on their service activities and outcomes
  • Describe best practices in ROSS program evaluation and cost containment

Seminar #101-016

AGENDA: View the agenda
METHOD: A group-live seminar featuring PowerPoint, case studies, group discussion, course books, worksheets, and Q&A
LENGTH: Two days
AUDIENCE: ROSS coordinators, ROSS case managers, FSS coordinators, resident services coordinators, resident services managers, and supervisors of these staff
PROGRAM LEVEL: Intermediate
PREREQUISITES: Basic knowledge of the ROSS program

CREDITS: CPE Units = 18, CEU units w/ exam 9.1
Nan McKay & Associates is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to the National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN, 37219-2417. Website: In accordance with the standards of the National Registry of CPE Sponsors, CPE credits have been granted based on a 50-minute hour.
CPE Sponsor ID# 101539

REGISTER: Fill out the PDF registration form and email to Or select the seminar you'd like to attend from the list of locations and dates below to order online.

By registering for and attending this training, you agree that you will not copy, share, post, or otherwise disseminate training or exam materials, including but not limited to posting on the internet, internal network, shared drive, or other publicly accessible means of access. Unauthorized distribution of NMA materials may result in the loss of your certification and/or legal action. Hotel Recommendations: Please note that these are only recommendations. We also recommend asking for the government rate when booking rooms at any hotel. Cancellations: If you are unable to attend this seminar, you may send a substitute or receive a credit toward a future seminar, to be attended within a one-year period. If you are unable to attend, you must notify NMA in writing at least 60 calendar days prior to the start date of the seminar. If you do not notify NMA in writing, you are responsible for the entire registration fee. If you cancel less than 60 days prior to the start date of this seminar, a cancellation fee of $150 will be assessed. Substitutions must be in writing on company letterhead with the seminar name, location and attendee name, and received by NMA prior to the seminar start date. NMA reserves the right to cancel a seminar at any time. If a seminar is canceled by NMA, registration fees will be refunded or credited in full. NMA is not responsible for airfare, lodging or other related expenses. Please plan ahead by purchasing refundable airfare. Retaking Exams: Exam retake options vary; call for details. You are permitted to fail an exam three times before you are required to retake the seminar. NMA reserves the right to change any policies or pricing at any time and in its sole discretion. For more information regarding refund, complaint and program cancellation policies, please contact our offices at 800.783.3100.