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WebinarWestern US Training
HCV Housing Quality Standards (HQS) October 14-16, 2025
11 AM EST/8 AM PST -
WebinarWestern US Training
Fundamentals of ProjectBased Voucher Management - October 21-23, 2025
11 AM EST / 8 AM PST -
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INTRODUCTION
The following terms of use govern interactions with users of training seminars, consulting engagements, products, and other services provided by Nan McKay and Associates, Inc., doing business as NMA, a C corporation with its headquarters in El Cajon, California.
In these terms of use, “we,” “us,” and “NMA” refer to Nan McKay and Associates, Inc. “You,” “purchasing agency,” and “student” refer to the user.
NMA reserves the right to change any policies, Terms of Use, or pricing at any time and at our sole discretion. Your continued use of NMA’s products after changes are posted constitutes acceptance of the updated Terms of Use.
General Disclaimer
Our industry experts and consultants strive to design NMA products, services, and trainings with the most accurate, authoritative, and up-to-date information regarding the subject matter covered. NMA’s products, services, and trainings are provided “as is” without warranties of any kind, either express or implied. We do not guarantee the accuracy, reliability, or suitability of any content. To the fullest extent permissible by law, we do not accept responsibility for any business, legal, or other decisions made using our products, services, and trainings, nor for any misuse or misinterpretation of our products, services, and trainings. Purchasing agencies are responsible for ensuring that policies, forms, and other products are kept up-to-date and comply with applicable state and local law.
We reserve the right to terminate or restrict access to our products at any time without notice if we determine that you have violated these Terms. NMA does not warrant anyone else’s work but our own.
PRODUCTS
NMA’s products include our model policies and guides, model forms, handbooks, Master Books, PIH Alert, videos, and any other materials (“Products”) you purchase from us. By purchasing Products from us, you agree to abide by our terms of use regarding Products. Further description of Products is provided below.
Except as described below (“Limited Permitted Outside Agency Uses”), you may not reprint, copy, share, forward, post online, or distribute in any way NMA’s Products to any person or entity outside the purchasing agency, including with outside entities or subsidiaries or affiliated agencies, without the express written permission of Nan McKay and Associates, Inc. Reproduction or translation of any part of our products beyond that permitted by Section 107 or 108 of the 1976 United States Copyright Act without the permission of NMA, the copyright owner, is unlawful.
Products include, but are not limited to, the following:
NMA Model Policies and Guides: Model Admissions and Continued Occupancy Policy (ACOP) and Guide, Model Administrative Plan and Guide, Model Tenant Selection Plan (TSP) and Guide, and Model Multifamily EIV Use and Security Policy and Guide, and Model FSS Action Plan and Guide
Model Forms: Model Multifamily Pet Rules, Model Multifamily Forms Packets, and NMA’s Public Housing Lease template
Handbooks: Assisted Housing 101, Customer Service for PHAs, Essentials for Commissioners, HCV Family Handbook (English), HCV Family Handbook (Spanish), The Owner’s Handbook, Public Housing Family Handbook (English), and Public Housing Family Handbook (Spanish)
Master Books: Essentials of Public Housing Accounting Master Book, FSS Master Book, HCV Executive Management Master Book, HCV Financial Management and Reporting Master Book, HCV Master Book, Public Housing Executive Management Master Book, PHM Master Book, and Public Housing Master Book
PIH Alert: Daily email newsletter and monthly What Happened In email
Videos: Housekeeping Basics, Voucher Family Briefing, Public Housing Orientation, and Your Rights Under Fair Housing
Limited Permitted Modifications and Sharing
The purchasing agency may modify only the NMA’s Model Policies and Guide Products, Model Forms, and no other Products.
TRAINING SEMINARS
NMA training seminars are courses held live online or in person under the guidance of an NMA trainer. By purchasing or participating in an NMA training seminar, you agree to abide by our terms of use regarding training seminars.
NMA reserves the right to change trainers or cancel a seminar at any time. If a seminar is cancelled by NMA, registration fees will be refunded or credited in full. NMA is not responsible for airfare, lodging, or other travel related expenses.
Registration
You may register for training seminars using one of the following methods: credit card, check, or purchase order (subject to credit approval). To register using a credit card or purchase order, place your order through the online store, email sales@nanmckay.com with your order, or fax a completed registration form to 619.258.5791. Make checks payable to Nan McKay and Associates, and mail with the registration form(s) to 1810 Gillespie Way, Ste. 202, El Cajon, CA 92020. Payment must be received before registration can be confirmed.
For your convenience, NMA may reserve a block of discounted rooms at the hotel where an NMA-sponsored training seminar is occurring. These rooms are available upon request and may be available up to 30 days prior to the seminar. Hotels may also offer an airport shuttle for your convenience. NMA cannot guarantee any hotel services or availability.
Attendance
If you are unable to attend a training seminar you have registered for, you may send a substitute or receive a credit toward a future training, to be attended within a one-year period. If you are unable to attend, you must notify NMA in writing via email at least 60 days prior to the start date of the seminar to receive a refund. If you do not notify NMA in writing, you are responsible for the entire registration fee. If you cancel less than 60 days prior to the start of the seminar, a cancellation fee of $150 will be assessed. Substitutions must be received in writing via email on company letterhead with the seminar name, location, and attendee name, and be received by NMA prior to the seminar start date.
Training Materials
You may not copy, share, post, or otherwise disseminate training materials, including but not limited to posting on the internet, an internal network, a shared drive, or other publicly accessible means of access. Unauthorized distribution of NMA materials may result in the loss of your certification and/or in legal action.
Recording
Attendees are expressly prohibited from recording any NMA training, both in-person and online.
Certification Exams
Once an online exam link has been emailed to the student, the online exam is no longer refundable or transferable. If an online exam has been purchased and is no longer needed, any cancellation must be made either before the end of the seminar for which the exam was purchased, or before the online exam link has been emailed to the student.
You may not copy, share, post, or otherwise disseminate exam materials, including but not limited to posting on the internet, an internal network, a shared drive, or other publicly accessible means of access. Unauthorized distribution of NMA materials may result in the loss of your certification and/or in legal action.
Exam retake options vary depending on the seminar. You must contact NMA to find out the retake options available for an individual exam.
You have six months from the last day of your seminar to take an exam and optionally retake it twice for a total of three attempts. If you do not pass the exam by your third attempt, you must purchase and attend the seminar again to gain another three attempts.
